Pres2Go support

1. Owner and contact

Owner: Juan Ibáñez Sánchez.

Tax ID (NIF): 45479731Z.

Address: Calle de la Figuera 24, Daltmar, 08734, Spain.

Support email: pres2go.support@gmail.com.

2. What we can help you with

You can write to pres2go.support@gmail.com if you have problems with the app, with PDF or Excel exports, or with the Pres2Go Pro subscription.

3. Subscriptions

Pres2Go Pro subscriptions can also be managed and canceled from the subscription settings of the Apple App Store or Google Play, in the store where the purchase was made.

If you have changed devices or reinstalled the app, use the restore purchases option to recover access.

4. Note about backups

The manual backup may contain quotes, clients, templates, business data, preferences, the current draft and numbering, and is not encrypted by Pres2Go. Keep it in a safe place and share it only through trusted channels.

5. What to include when contacting support

Do not send passwords or client data that isn't necessary to resolve the issue.

• Device model.
• Operating system version.
• Pres2Go version.
• A brief description of the issue and, if possible, the steps to reproduce it.